Refund policy
Made-to-Order Returns, Replacements & Refunds
Most Abbey Johanna products are created specifically for you after your order is placed. Because these items are made to order, we generally do not accept returns, exchanges, or refunds for buyer’s remorse, including choosing the wrong size, color, style, or simply changing your mind.
Please review product details, sizing information, colors, and your shipping address carefully before placing your order.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number, receipt, and clear photos showing the issue.
If your return is accepted, you’ll receive a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at:
Wrong size, color, or change of mind
Because our products are made to order, we cannot normally accept returns or exchanges when the correct item was produced and delivered as ordered. This includes ordering the wrong size or color, preference changes, or deciding you no longer want the item.
If you have a question about sizing or product details before ordering, please Contact Us and we will be happy to help.
Personalized and custom items
Personalized, customized, and special-order products are final sale unless they arrive damaged, defective, misprinted, or incorrect.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. Since orders may enter production shortly after purchase, we cannot guarantee that a change or cancellation can be made once production has started.
Lost or missing packages
If your order appears to be lost in transit or has not arrived within the expected delivery window, please contact us promptly so we can investigate the shipment and determine the appropriate next step.
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, replacement or refund eligibility may be limited.
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times vary by payment provider and financial institution, so it may take several business days for the credit to appear after the refund is processed.
Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, misprinted, or incorrect item, or where otherwise required by applicable law.
Sale items and gift cards
Gift cards are non-refundable except where required by law. Sale or promotional items remain subject to the same made-to-order policy described above unless otherwise stated on the product page.
Your legal rights
This policy does not limit any rights or remedies that cannot legally be waived under applicable consumer-protection law. If the law where you live gives you additional cancellation, return, refund, warranty, or cooling-off rights, those rights will apply.
Questions or Comments?
For any order issue, Contact Us and include your order number so we can help you as quickly as possible.
Thank you for choosing our Abbey Johanna Shop! Take care 🥀
Abbey Johanna